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如何解决接单难的问题/

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浏览:- 发布日期:2016-07-06 15:11:00【
 

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                     接单还得看情商?

              EQ Is Required for Orders?

当我们是新手的时候,客户说一就是一,连说个不字都不敢,当年月渐长,我们不仅敢于说不,更敢于对客户“耍脾气”了。在跟进客户的时候,开始由着自己的性子,将太多个人情绪投入其中,反倒让我们很容易被客户或者外部情况牵动自己的神经,无法理智判断实际情况了。

When we are newcomers, we dare not to say NO to customers, but with the time flies, we not only dare to say NO to them but get into a huff. When following up with customers, we begin to deal with them with our temper and put too much emotion in the negotiation which makes us easily got caught by customers or the outside situation, not judging the situation reasonably. 

2

当你的情绪开始控制了自己的思绪,当你觉得总是没有办法与客户好好沟通的时候,你是否有想过以下问题:

When your emotion begins to control your thoughts, when you feel you always have no way to have a good communication with customers, have thought about the following questions:

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1.你开心的时候和客户谈得都是顺心的,你不开心的时候,和客户谈得都不顺,是因为谈话时候是有磁场相互影响的,个人魅力可以影响谈判结果。

When you are happy, you can have a smooth communication with your customers, but when you are not in the mood, the conversation also goes bad. It is because communication is influenced by the magnetic field of each other, personal charm can influence the outcome of negotiations.

 

2.客户没有义务要时刻回复你,也许他们一直认为你在“骚扰”,是否能从这个角度出发,多体谅客户?

Customers have no obligation to reply you at once, maybe they've always thought you in "harassment". Can you start from this perspective?

 

3.回想下和客户的沟通,有没有说出一些客户不想听到的话语?

Think about if you have said something that your customers dont like?

 

4.如果在你跟进的10个客户里头,有9个都这样被你跟踪到莫名其妙的“失踪”了,你肯定会很失落,但如果你用这股失落的情绪去跟踪第10个客户,那么,你将会连第10个客户都逼走。

If there are nine customers in ten missing because of your following up, you must be upset. But if you follow up with the tenth customer with such kind of depression, then you will lose the tenth one. 

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客户跟进除了要有智商,还得有情商,如果我们不能坚持用最好的状态去跟进所有客户和抓住机会,我们错过的就会是一次又一次与订单擦肩而过的机会。每个人都会有情绪,懂得将情绪控制得宜,订单自然也会在你掌控中。

Following up with customers require IQ and EQ. If we cannot keep following up with customers with our best state and seize every chance, we will miss every chance of getting orders. Everyone has emotion, if you can well control your emotion, you can well control your orders. 

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